Shipping Information
Direct from Our Factory to Your Home
We ship all our Hearth.Casa pieces directly from our dedicated factory in China. This allows us to maintain strict quality control from manufacturing to your doorstep and offer you unique designs straight from the source.
All-Inclusive Pricing: No Hidden Tariff Costs
The price you see is the price you pay. We cover all applicable tariffs and import duties, so there are no surprise charges when your furniture arrives. Enjoy a transparent and hassle-free shopping experience.
Estimated Delivery Time
Please allow approximately 4 weeks for your order to arrive. This timeframe includes any necessary manufacturing time for your specific piece, thorough quality checks, international shipping, customs clearance, and final local delivery to your address.
Tracking Your Order
Once your order has been dispatched from our factory, you will receive an email confirmation containing your tracking number and a link to the carrier's website. You can use this information to monitor the progress of your shipment. Please note that tracking information may take a few days to become active after dispatch.
Delivery Process
Our delivery partners will handle the final leg of the journey. For larger items, they may contact you to schedule a convenient delivery window. Please ensure someone is available to receive the order at the scheduled time.
Questions?
If you have any questions about your order, shipping times, or the delivery process, please don't hesitate to contact us at hello@hearth.casa.