Returns & Exchanges

Our Returns Policy

We want you to be completely satisfied with your Hearth.Casa purchase. If for any reason you are not, we are here to help. Please find the details of our returns policy below.

[Placeholder: Eligibility for Returns] (e.g., "Items must be returned within X days of receipt.", "Items must be in original condition and packaging.", "Custom or made-to-order items may not be eligible for return.")

[Placeholder: How to Initiate a Return] (e.g., "To initiate a return, please email us at hello@hearth.casa with your order number and reason for return.", "Our team will guide you through the process and provide a return authorization if applicable.")

[Placeholder: Return Shipping] (e.g., "Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.", "We recommend using a trackable shipping service.")

[Placeholder: Refunds/Exchanges] (e.g., "Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange.", "Refunds will be processed to the original method of payment within X business days.", "Exchanges will be processed based on availability.")

[Placeholder: Damaged or Defective Items] (e.g., "If you receive a damaged or defective item, please contact us immediately at hello@hearth.casa with photos of the damage. We will arrange for a replacement or refund.")

Contact Us

If you have any questions or concerns about our returns policy, please reach out to us at hello@hearth.casa. We are happy to assist you.